WE GIVE A DAMN
At Axial, our commitment runs deep. We take immense pride in offering a warranty that is as solid as our knives. For a knife to withstand the test of time, there has to be a true lifetime commitment from the company that built it. Our warranty is not a marketing ploy. We continue to show up and honor our commitment where other companies give up and move on.
When you reach for an Axial, you expect power, performance, and reliability. At its core, our Ironclad Guarantee ensures that your investment is protected against defects in material and workmanship. Our warranty covers the functionality of the knife for the lifetime of the knife. We go above and beyond to ensure that our knives perform and outperform whenever you reach for them.
What's covered? We don't make excuses. We don't make up reasons to deny warranty service to our customers. We cover just about everything except the following:
- Normal wear and tear
- Damage caused by neglect (i.e. failure to perform necessary maintenance, damage due to improper sharpening of the blade, etc.)
- Damage due to improper use (i.e.using the knife as a throwing knife, screwdriver, pry bar, chisel, etc.)
- Accident, loss, or theft
To file a warranty claim, please complete the form found at the link below. You'll receive a response from one of our team members within one business day. If your claim is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting warranty service will not be accepted.
LIFETIME SHARPENING & MAINTENANCE
Under our Ironclad Guarantee, you also get lifetime sharpening and maintenance. Lifetime refers to the life of the knife. Whether it's you, your son, or your grandson - we'll continue to honor this commitment. Our team will return your knife to its optimal working condition so you can get back to work. This warranty service includes disassembly, cleaning, fine-tuning, and sharpening of any Axial knife. All that you are responsible for are the costs associated with shipping your knife to and from our facility. We charge a $12.50 flat fee for return shipping and processing. All labor is performed FREE OF CHARGE.
SENDING YOUR KNIFE IN FOR SHARPENING & MAINTENANCE.
- Select your knife model from the dropdown menu on the "Ironclad Guarantee" page.
- Complete the online checkout process.
- Print and fill out the Ironclad Guarantee Form. DOWNLOAD FORM HERE
- Package and ship your knife and form to:
Axial Knives
Attn: Warranty Department
317 N 2000 W 220B
Springville, UT 84663
And you're done! Once we have received your package, we will perform the warranty service on your knife and ship it right back to you.