SHIPPING & RETURNS
We want to get our products into your hands as quickly as possible. Most orders ship within 3-5 business days. Actual delivery time depends on the shipping option that you select at checkout.
If you have specific shipping requirements, please contact us prior to placing your order. We are happy to accommodate most needs (i.e. overnight shipping, discreet packaging, etc.). Most orders are shipped without a signature required. If your order requires a signature, please include "Signature Required" in the comment box at checkout.
If you order a custom product through our Custom Builder, your order will ship in 10-12 business days.
We allow international shipments on a limited basis. If you live outside of the United States and would like to place an order, please contact us to determine whether or not we can ship a specific product internationally.
If you need to cancel an order, please contact us within 24 hours of the time of purchase. Unfortunately, once the order moves to processing we will not be able to cancel it. You may, however, return the product(s) after they have arrived.
30 Day Return Policy
Changed your mind? If you aren't satisfied with your purchase, you can return an unused product, in its original packaging, within 30 days of the date of purchase and we will happily refund the purchase price of the product. We do not offer returns on products that show signs of use.
- Contact our Customer Service Team to request a Return Authorization.
- You will receive email instructions for returning your product.
- Ship your unused product, in its original packaging, to the address provided in our email.
- Axial is not responsible for returned items until they are received by us. It is recommended that you insure and track you returned items.
Original delivery fees are refunded only if returns are defective products.
Knife Laws & Regulations
The purchase, use, ownership, and carry of knives are subject to a wide range of federal, state, and local laws and regulations. Make sure that you are in compliance with all the laws and regulations that are in effect in your area. Because these laws and regulations are complicated and constantly changing, the buyer is responsible for investigating and complying with the laws and regulations that apply in his or her specific area. You, and not Axial Innovation LLC, are solely responsible for any claims resulting from the violation of these laws and/or regulations. We require that you acknowledge your acceptance of our Automatic Knife Policy and our Terms & Conditions prior to your purchase or receipt of any knife from our company.