Find quick answers to frequently asked questions. If you can't find what you're looking for here, please contact us by one of the methods below.
Shipping & Orders
Do you offer local pickup?
Due to zoning restrictions, we do not offer local pickup at our facility at this time. If you live in Utah, you should receive your product within 1 business day after it ships.
If I place an order today, when will it be delivered?
We want to get our products into your hands as quickly as possible. Most orders ship within 3-5 business days. Actual delivery time depends on the shipping option that you select at checkout. Once your order has left our facility, you will receive an email confirmation with a tracking number.
Our knives are built to order. Please allow 3-5 business days for order processing and assembly.
How do I cancel my order?
To cancel your order, please contact our Customer Support by calling 1-435-557-0085 or emailing firstname.lastname@example.org. Orders may be canceled within 24 hours of the time of purchase. Because our products are built to order, we aren't able to cancel your order once it moves to processing. We will, however, be happy to assist you through the returns process if you miss the cancelation period.
How do I access my order history?
Just login into your account on this website and view My Orders. If you don't have an account set up, you can register quickly and easily by clicking on the user icon in the top right corner of the screen.
Where can i find an authorized Axial Dealer?
The best place to purchase Axial products is direct from us or through one of our authorized dealers. Please visit our Find A Dealer Page to see a comprehensive list of our authorized dealers. Purchasing directly through us or through our dealer network ensures that you are getting genuine Axial products.
Do you ship internationally?
It depends on the product. There are certain products that we aren't able to ship internationally due to laws and regulations. Please contact our customer support to determine whether or not we can ship internationally.
Axial is not responsible for any loss due to confiscated packages by customs in your country. It is the responsibility of the buyer to investigate and comply with the laws and regulations that apply in his or her specific area.
How long do I have to return a product?
Changed your mind? If you aren't satisfied with your purchase, you can return an unused product, in its original packaging, within 30 days of the date of purchase and we will be happy to refund the purchase price of the product. Unfortunately, we cannot offer returns on products that show signs of wear and tear from use.
To initiate a return, please contact us using one of the methods listed at the bottom of this page.
Can I exchange my product?
You can exchange an unused product, in its original packaging, within 30 days of the date of purchase.
Where are your knives made?
Our automatic knives are made right here in the USA.
Do you sell left-handed knives?
We sell left-handed pocket clips for our OTF knives that can be purchased HERE. All of our other knives feature reversible pocket clips to accommodate left-handed users.
My OTF knife isn't working?
Are you aware of the failsafe mechanism on our OTF knives? All Axial OTF knives are equipped with a fail-safe mechanism to ensure safety and preserve the internals of the knife. If your blade encounters any resistance during deployment, the blade will automatically disengage itself from the internal spring assembly and slide loosely within the handle of the knife. To reset the knife, carefully pinch the blade between your thumb and index finger and pull the blade out of the handle until it locks in the fully deployed position. The knife will then resume normal operation.
If your OTF knife fails to deploy properly, it's most likely caused by dirt, debris, or other buildup within the handle of the knife. If the internals of your knife are dry, this may also contribute to issues with deployment. Please visit our Knife Care Page for detailed instructions on how to clean and care for your OTF knife. If your OTF knife still doesn't function properly after cleaning and lubricating the internals, please visit our Knife Warranty Page to arrange to have your knife sent in for service.
The action on my OTF knife has gotten stiff and difficult to actuate. What should I do?
If the action on your OTF knife has become difficult to actuate, it's most likely due to dirt, debris, or other buildup within the handle of the knife. If the internals of your knife are dry, this may also contribute to difficulty with deployment. Please visit our Knife Care Page for detailed instructions on how to clean and lubricate your knife for optimum performance.
How do I know if my knife is covered under warranty?
Can I have a part sent to me?
Sh*t happens. To keep your Axial working hard, we offer a selection of free replacement parts. All that you are responsible for is the associated shipping costs. To request parts, visit our Knife Warranty Page and submit the "Parts Request Form".
Where do I ship my knife for warranty service?
IMPORTANT: If your OTF knife fails to deploy properly, it's most likely caused by dirt, debris, or other buildup within the knife. If the internals of your knife are dry, this may also contribute to issues with deployment. Please consult our Knife Care Page for detailed instructions on how to clean and care for your OTF knife. If your OTF knife still does not function properly after cleaning and lubricating the internals, please follow the steps below to arrange warranty service on your knife.
For warranty evaluation, follow these simple steps:
1. Complete, sign, and submit the "Warranty Service Form" found on our Knife Warranty Page, acknowledging your understanding and acceptance of the "Counterfeit Goods Agreement" and the "Automatic Knife Agreement".
2. One of our representatives will review your form submission and reply back to you within 1-2 business days to authorize your return or to request additional information if required. Your warranty request must be authorized by one of our representatives before your knife can be sent in for service.
3. Ship the knife in a secure package to the Axial address provided below, postage paid and insured (optional). Axial is not responsible for any product(s) lost in transit, to or from, our facility.
I shipped my knife to you for repair, have you received it yet?
I accidentally broke my blade, will you replace it?
Do you offer sharpening services under warranty
Whats the best way to clean and maintain my knife?
Whats the best way to sharpen my Axial knife?
At what angle should i sharpen my blade?
What tools do I need to adjust the screws on my knife?
All current model Axial knives require a T6 Torx bit for adjustment and disassembly. We offer the Torx Bar, a compact Torx bit holder and driver that contains all of the most popular bit sizes used on knives (T5, T6, T7, T8, T9, T10).
Does Axial sell knife sharpeners?
We've got a killer sharpening system in the works! Should be available for purchase May 2021.
Become A Dealer
How do i become an Axial dealer?
Thank you for your interest in becoming an Authorized Axial Dealer. We appreciate our dealer network and the partnerships that we have formed over the years. If you are interested in becoming an authorized dealer, please visit our Become A Dealer Page to start the process.
FIRST CLASS CUSTOMER SERVICE
CUSTOMER SUPPORT HOURS
Monday-Friday 8:30am-5:00pm MST
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