Warranty
WE GIVE A DAMN
At Axial we take care of our own. Our commitment to you runs deep. We continue to show up and honor our word where other companies make excuses. Our Limited Lifetime Warranty ensures that your investment is protected against defects in material and workmanship.
AXIAL LIFETIME WARRANTY
- We warranty each Axial knife to be free of defects in material and workmanship for the lifetime of the knife.
- We will repair or replace, at our discretion any Axial knife.
WHAT IS NOT COVERED?
- Normal wear and tear
- Damage caused by neglect (i.e. failure to perform necessary maintenance, damage due to improper sharpening of the blade, etc.)
- Damage due to misuse (i.e.using the knife as a throwing knife, screwdriver, pry bar, chisel, etc.)
- Accident, loss, or theft
FILING A WARRANTY CLAIM
To file a warranty claim, please complete the form found at the link below. You'll receive a response from one of our team members within one business day. If your claim is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting warranty service will not be accepted.
For additional questions regarding our warranty, please see the FAQs below or email us at warranty@axialknives.com.
WARRANTY FAQs
When will I get my knife back?
Turnaround time for warranty repairs is 5-10 business days. Turnaround time for Ironclad Guarantee Service is 5 business days.
Will Axial cover the cost of shipping my knife to their facility?
Axial does not pay for shipping to our facility unless the warranty claim falls within 30 days of the date of purchase.