BUILT TO WORK. BACKED FOR LIFE.

We believe in clear expectations, doing what we say we'll do, and standing behind the products we build.

LIMITED LIFETIME WARRANTY

We build our knives to be used hard, and we stand behind our work.

Every Axial knife is backed by a Limited Lifetime Warranty that covers defects in materials and workmanship for the reasonable service life of the knife under normal, intended use.

What's Covered

  • Defects in materials
  • Defects in workmanship

What's Not Covered

  • Normal wear and cosmetic wear from use
  • Corrosion, contamination, neglect, or improper maintenance
  • Damage caused by improper sharpening or third-party service
  • Misuse or abuse, including prying, throwing, or using the knife as a screwdriver or chisel
  • Modifications, alterations, or aftermarket parts
  • Accident, damage, lost, or theft

How We Make It Right

If your knife has a covered defect, we'll repair or replace it at our discretion. If a part or model is no longer available, we'll offer a comparable option. 

Warranty Shipping

Approved warranty repairs are performed free of charge. If your claim is within 60 days of the original purchase date, we cover shipping both ways. After that, you cover shipping to and from our shop.

START A WARRANTY CLAIM

If you believe your knife has a warranty issue, start by submitting a warranty claim. All warranty requests must be reviewed and approved before sending your knife in.

  1. Submit a warranty claim through our Warranty Portal.
  2. We'll review your request and respond within 1-2 business days.
  3. If service is required, we'll provide shipping instructions and next steps.

Do not send your knife until your claim has been approved.

QUESTIONS?

If you have additional questions, review the FAQs below or contact us at warranty@axialknives.com. We take care of our own - and we stand behind the tools we build.

WARRANTY FAQs

Our standard turnaround time is 10 business days for warranty repairs and 5 business days for Workhorse Guarantee sharpening and routine maintenance. Clock starts when we receive your knife. Shipping time is additional.

If your knife isn't functioning properly or needs a repair, submit a warranty claim using the link on this page. For sharpening or routine maintenance, visit our Workhorse Guarantee page and follow the instructions there.

Axial does not pay for shipping to and from our facility unless the warranty claim falls within 60 days of the date of purchase.

If your repair isn't covered, we'll explain why and provide a quote for any available repair options. You decide whether to proceed - we won't perform any paid work without your approval.

Yes. Axial's warranty follows the knife, whether you purchased it directly, received it as a gift, or bought it secondhand.